Accessibility
Responders cannot easily get the information. It exists, but not on the tools they carry.
Answered by ARGUS: it lives on the platform they already use.
Built in Australia · For the people who arrive first
The operating system for emergency response.
Free software for the people who answer the call. Autonomous hardware for the people who arrive first.
Act 1 · Scene 01 · The call
The first casualty is communication.
Today, everything vital on an emergency scene runs on human relay: voice to voice, caller to operator, operator to dispatch, dispatch to crew. Under pressure the chain snaps, and people act on fragments.
When communication breaks, patients wait for care they should already be getting, and people are harmed who did not have to be.
CALLEROPERATORDISPATCHCREW
- OPERATORTriple Zero, what do you need: police, fire or ambulance?
- CALLERAmbulance. My neighbour has collapsed, he is not responding.
- OPERATORHelp is on the way. Stay with him, I will stay on the line.
- SYSTEMRELAYED BY VOICE · DETAIL LOST AT EACH HOP
Act 1 · Scene 02 · The evidence
Somewhere between the person who knows and the person who acts, the truth about a scene dies in relay. This has a body count.
78%
of studies of major emergencies report the same failure: the people trying to save lives could not share what they knew.Hansen, Mikkelsen and Rehn, Communication in Sudden-Onset Major Incidents, Disaster Medicine and Public Health Preparedness, 2023. A review of 32 studies; communication breakdown reported in 25 of them (78.1%).
1,744
people died in five years of US hospital cases where a failure to communicate contributed to the harm. What could have saved them was already known. It never arrived.CRICO Strategies, analysis of 23,658 malpractice cases, 2009 to 2013. Communication failures were a factor in 30% of cases, contributing to 1,744 deaths and USD 1.7 billion in costs.
The medicine exists. The technology exists. The people are already heroes.
The only thing still failing them is communication. So that is what we fix.
Act 1 · Scene 03 · Three points of failure
Communication breakdown is not one thing. It is three.
Each one is answered by a different part of the ecosystem.
Data input
The right information is never captured. The scene is recorded in fragments, or not at all.
Answered by drone capture plus every other feed: cameras, caller livestreams, sensors.
Usability under pressure
Even when the information exists, it is not usable under pressure. Five raw feeds is not a picture.
Answered by condensing every source into one clear picture, in a format relevant to each person.
The mission is simple: eliminate operational communication breakdown.
For agencies
Bring ARGUS to your centre.
Free for emergency call centres. Workflow-perfect, built around your operators.
Request a demoFor partners and investors
Build the ecosystem with us.
Hardware partners, integrators and investors: we would like to hear from you.
Contact us